Returns
ShopizBD allows returns only for products that meet the following criteria:

  • The product is defective, damaged, or incorrect upon delivery.
  • The product is in unused condition, with all original tags and packaging intact.

To initiate a return, please contact our customer service team within 7 days of receiving the product. Returned items must be sent back with proof of purchase.

Refunds
Refunds are processed once the returned product passes quality checks.

  • For prepaid orders, refunds will be issued to the original payment method within 7-10 business days.
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or mobile financial services (e.g., bKash).

Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Cancellation

  • Cancellation requests can be made prior to dispatch by calling our customer service team at [phone number].
  • Once the product is dispatched, cancellation requests will not be entertained.
  • 4. Non-Returnable Products
    The following items cannot be returned or refunded:
  • Perishable goods (e.g., food items).
  • Personal care products once unsealed.
  • Customized or personalized items.
  1. Prohibited Activities Users must not:
  • Misuse the website for fraudulent activities.
  • Resell products purchased from ShopizBD.
  • Upload harmful or objectionable content.

ShopizBD reserves the right to terminate accounts involved in prohibited activities.

  1. Intellectual Property Rights All content, including images, text, and logos, are owned by ShopizBD. Unauthorized use or reproduction is prohibited.
  1. Limitation of Liability
  • ShopizBD is not liable for delays caused by third-party logistics providers.
  • We are not responsible for user-provided errors during order placement (e.g., incorrect address).
  1. Privacy Policy
  • User data is collected and used in accordance with our Privacy Policy, ensuring compliance with Bangladesh’s ICT Act 2006 and other relevant laws.
  • Data may be shared with third-party logistics and payment providers as required for service fulfillment.
  1. Governing Law These Terms and Conditions are governed by the laws of Bangladesh. Any disputes will be resolved in courts within Dhaka jurisdiction.
  1. Amendments ShopizBD reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via our website.
  2. Contact Information For questions or concerns, contact us at: 

Email: support@shopizbd.com
Phone: +88016012024
Address: R.K. MISSION ROAD